Charisma

#	Content
1	• Chapter 1: Operational Excellence—The Imperative
2	• Chapter 2: Application of Operational Excellence
3	• Chapter 3: Foundation Principles
4	• Chapter 4: The Operational Excellence Program—Overview
5	• Chapter 5: Business and Financial Elements
6	• Chapter 6: The Essential Evolution to Real-Time Business Operational Excellence
7	• Chapter 7: Leadership, Vision, Strategy
8	• Chapter 8: Safety and Human Performance Excellence
9	• Chapter 9: Define the Program and Program Objectives
10	• Chapter 10: Optimize the Organization
11	• Chapter 11: Conduct Initial Training Workshops
12	• Chapter 12: Identify and Value Prioritize Opportunities for Improvement
13	• Chapter 13: Process Reliability Techniques Help Make More Money
14	• Chapter 14: Plan Opportunities for Improvement
15	• Chapter 15: Measures of Performance—Metrics and KPIs
16	• Chapter 16: Implement—Improvement Action Plans
17	• Chapter 17: Performance Assessments
18	• Chapter 18: Check—Measure and Manage Results
19	• Chapter 19: Improve—Institutionalize and Sustain Gains
20	• Chapter 20: Conclusion—Now It Is Up To You!

#	Outcomes
	• Executive and Management Level: Understand the principles of Operational Excellence, business/mission benefits, and the commitment necessary for success.
	• Leadership Level: Ability to establish, manage, and facilitate an Operational Excellence initiative that produces optimal results.
	• Participant/Working Level: Gain definitive principles and a detailed implementing roadmap to work effectively toward common objectives.
	• Cultural & Operational Transformation: Shift front-line personnel perspectives to performance managers who are ethical, competent, highly motivated, capable of working in teams, and committed to continuous improvement.

#	Participants
1	� • Executives and Senior Management: Who need a solid definition of the concept, principles, and business benefits.
2	� • Leaders and Third Parties: Chartered to lead, manage, and facilitate an Operational Excellence initiative.
3	� • Enterprise Personnel: People within an enterprise participating in Operational Excellence to work effectively toward common objectives.