Total quality management
Total Quality Management (TQM) is an effective system of quality development, quality maintenance, and quality improvement efforts involving all departments and groups in an organization. It is designed to allow economy in the production of goods or the rendering of services along with complete customer satisfaction. TQM integrates quality principles into an organization's management systems, shifting focus from mere "management of quality" to the "quality of management.
4 hr
Created by Dr. YASSER MEKKY
EN/AR [Auto]
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