primary healthcare services providers (PHSP) to identify critical organizational areas and establish a performance management framework tailored to small and medium-sized clinics. It addresses how performance management is heavily reliant on key stakeholders and focuses on streamlining measures to be practical and straightforward for industry practitioners.
Created by Dr. YASSER MEKKY
EN/AR [Auto]
Join Now| # | Content |
|---|---|
| 1 | • stakeholders Relationship Management |
| 2 | • Operations Management |
| 3 | • Risk and Compliance |
| # | Outcomes |
|---|---|
| • Recognition that performance management in primary healthcare relies heavily on satisfying and balancing the contributions of major stakeholders (patients, medical doctors, nurses/midwives, stockholders, and the National Health Fund). | |
| • Identification of three core operational and management areas crucial for performance measurement: (1) operations management, (2) risk and compliance, and (3) development. | |
| • Understanding that waiting time and functional quality (such as courtesy, empathy, and punctuality) are vital drivers of patient satisfaction, often overriding technical medical quality in patients' immediate evaluations. |
| # | Participants |
|---|---|
| 1 |
I
Industry decision-makers, clinic owners, and general managers possessing at least 5 years of managerial experience in primary healthcare clinics.
|