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Quality management at primary healthcare

primary healthcare services providers (PHSP) to identify critical organizational areas and establish a performance management framework tailored to small and medium-sized clinics. It addresses how performance management is heavily reliant on key stakeholders and focuses on streamlining measures to be practical and straightforward for industry practitioners.

4 hr

Created by Dr. YASSER MEKKY

EN/AR [Auto]

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# Content
1 • stakeholders Relationship Management
2 • Operations Management
3 • Risk and Compliance
# Outcomes
• Recognition that performance management in primary healthcare relies heavily on satisfying and balancing the contributions of major stakeholders (patients, medical doctors, nurses/midwives, stockholders, and the National Health Fund).
• Identification of three core operational and management areas crucial for performance measurement: (1) operations management, (2) risk and compliance, and (3) development.
• Understanding that waiting time and functional quality (such as courtesy, empathy, and punctuality) are vital drivers of patient satisfaction, often overriding technical medical quality in patients' immediate evaluations.
# Participants
1
I
Industry decision-makers, clinic owners, and general managers possessing at least 5 years of managerial experience in primary healthcare clinics.