Charisma

#	Content
1	Module 1: Introduction to Returned Goods and Destruction Management
2	Module 2: Regulatory Requirements
3	Module 3: Returned Goods Management Process
4	Module 4: Classification of Returned Products
5	Module 5: Evaluation and Decision-Making
6	Module 6: Salvage Operations
7	Module 7: Handling Rejected and Non-Conforming Materials
8	Module 8: Product Destruction Process
9	Module 9: Documentation and Traceability
10	Module 10: Recall and Returned Product Management
11	Module 11: Risk Management and Prevention
12	Module 12: Audits and Inspection Readiness
13	Module 13: Practical Workshops and Case Studies

#	Outcomes
	• Explain the principles of managing returned goods and salvaged materials.
	• Identify different categories of returned, damaged, expired, and rejected products.
	• Assess returned products using quality and risk-based criteria.
	• Apply appropriate decision-making processes for salvage or destruction.
	• Implement quarantine and segregation procedures.
	• Maintain accurate records for returned goods management.
	• Perform investigations into product returns and quality issues.
	• Understand destruction methods and documentation requirements.
	• Ensure traceability from product return through final disposition.
	• Support regulatory compliance and quality system requirements.

#	Participants
1	� • Quality Assurance (QA) personnel
2	� • Quality Control (QC) personnel
3	� • Warehouse and Distribution personnel
4	� • Supply Chain professionals
5	� • Logistics and Returns Management staff
6	� • Manufacturing personnel
7	� • Production Supervisors and Managers
8	� • Regulatory Affairs professionals
9	� • Compliance Officers
10	� • Internal Auditors
11	� • Environmental Health and Safety (EHS) personnel
12	� • Procurement and Supplier Management personnel
13	� • Pharmaceutical, Biotechnology, Medical Device, Food, Cosmetics, and Healthcare professionals
14	� • Anyone responsible for returned products, rejected materials, or destruction activities