Charisma

#	Content
1	• Introduction to Facility Management
2	• The Role and Responsibilities of Facility Managers
3	• Organizational Structures and Positioning of FM
4	• Social and Technological Trends Affecting the Field
5	• The Strategic, Tactical, and Operational Levels of FM
6	• Standards and Frameworks (EN 15221, ISO 41011)
7	• Support and Core Functions (Hard/Soft Services, People, Experience)
8	• The Future of Facility Management and Emerging Trends
9	• Case Studies & Practical Examples
10	• Research and Development in FM

#	Outcomes
	• Define facility management and describe its core functions.
	• Identify the different roles and responsibilities of facility professionals.
	• Explain how facility management integrates with and supports organizational objectives.
	• Analyze current societal trends influencing work environments and facility management strategies.
	• Develop an understanding of key standards and frameworks in the discipline
	• Assess the strategic, tactical, and operational levels of facility management within organizations.

#	Participants
1	� • Students studying facility management, real estate, or related fields.
2	� • Facility management professionals seeking foundational knowledge.
3	� • Organization leaders, HR, or operational managers interested in understanding facility support roles.
4	� • Anyone interested in the strategic and operational aspects of managing physical work environments.